Shipping Policy

At ORAY FASHION, we strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand our procedures and your responsibilities.

1. Non-Serviceable Pincodes

In case your pincode is non-serviceable for a reverse pick up, you'll have to courier the product(s) to the following address:

ORAY FASHION

21/ Ramwadi Minabazar,

Meghaninagar Ahmedabad 380016

2. Packaging Instructions

Please ensure the items are packed securely to prevent any loss or damage during transit. The ORDER ID and registered mobile number must be mentioned on the packaging.

3. Product Condition

All items must be in unused condition with all original tags attached and packaging intact.

4. Refund Process

Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid orders. For COD orders, the refund will be in the form of store credit (gift card).

5. Courier Service Recommendations

  • We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse.
  • Please make sure your courier costs do not exceed the amount stipulated above (INR 100).
  • We recommend using 'Speed Post' as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

If you have any questions about our shipping policy, please don't hesitate to contact our customer service team.