Terms and Conditions
Welcome to ORAY FASHION. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.
1. Bank Account Details
Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of ORAY FASHION.
2. Order Delivery Status
If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please contact us within 24 hours.
3. Contact Information
For any inquiries or issues, you can reach us through:
- Instagram: ORAY FASHION
- WhatsApp: +91 7016893831
4. Product Care
The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
5. Product Conformity and Damage
In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via DM on Instagram: @ORAY FASHION or on WhatsApp: Click here with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
6. Returns and Refunds
Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day we confirmed to the customer via e-mail that they are entitled to a refund.
If you have any questions about these Terms and Conditions, please contact us through the provided contact information.